1. This website promotes the business referred to on it. In these conditions, we will refer to this business as the ‘Advertiser’.
2. A wide range of intellectual property rights are used in and relating to this website, including:
a. the trade marks and logos of the Advertiser;
b. the design, text, graphics and other content of the web pages on this website, together with all the web addresses associated with those web pages; and
c. all the software used in relation to this website.
3. The Advertiser is either the owner or the authorised licensee of these intellectual property rights.
4. If you access or use any part of this website you agree to these conditions. If you do not want to agree to these conditions, do not access or use this website.
5. We may change these conditions at any time without giving you notice. Please check these conditions from time to time for any changes. By continuing to use the website you agree to all the changes we make to these conditions.
6. We collect and use information in line with our Privacy Policy. By using this website, you agree to the way in which we collect and use your information.
7. You cannot use this website:
a. for any unlawful purpose;
b. to send spam;
c. to harm, threaten, abuse or harass another person, or in a way that invades someone’s privacy or is (in our reasonable opinion) offensive or is unacceptable or damaging to us, our customers or suppliers;
d. to create, check, confirm, update or amend your own or someone else’s databases, records, directories, customer lists, mailing or prospecting lists;
e. to tamper with, update or change any part of the website;
f. in a way that affects how it is run;
g. in a way that imposes an unreasonable or disproportionably large burden on us or our suppliers’ communications and technical systems as determined by us; or
h. using any automated means to monitor or copy the website or its content, or to interfere with or attempt to interfere with how the website works.
8. You use the website at your own risk.
9. You should not rely on the website for advice.
10. As far as the relevant laws allow, we do not guarantee that:
a. there will be no problems with how you use the website; or
b. the computer or server you use to log on to the website is free of viruses or other harmful programs.
11. There is no limit to what we and the people who provide our services will be liable for if someone dies or is injured because of our negligence or because we have committed fraud.
12. Under no circumstances will the Advertiser, the owner or operator of this website, or any of their group companies, employees, officers or agents, or any other organisation involved in creating, producing, maintaining or distributing the website be liable for any loss of:
a. profits;
b. business or business opportunities;
c. savings you expect to make;
d. goodwill;
e. use of, or corruption to information; or
f. information.
13. If we do not keep to these conditions, they will only be liable for losses you have suffered as a direct result. We are not liable to you for any other losses whether such losses are because we have not kept to our obligations or contract, because of something we have done or not done in negligence, due to defamatory statements or liability for a product or otherwise as a result of:
a. using or relying on the website;
b. not being able to use the website;
c. any mistake, fault, failure to do something, missing information, or virus on the website or if it does not work properly because of incidents outside of our control such as (but not limited to) interruptions to communication and networks and circumstances beyond our control;
d. theft, destruction of information or someone getting access to our records, programs or services without our permission;
e. goods, products, services or information received through or advertised on any website which we link to from this website; or
f. any information, data, message or other material which you email, post, upload, reproduce, send, or otherwise distribute or receive using the website.
14. These conditions make up the whole agreement between you and us in how you use the website. If a court decides that a condition is not valid, the rest of the conditions will still apply.
15. The laws of England and Wales apply to your use of the website and these conditions. We control the website from within the United Kingdom. However, you can get access to the website from other places around the world. Although, these places may have different laws from the laws of England and Wales, by using the website you agree that the laws of England and Wales will apply to everything relating to you using the website and you agree to keep to these laws. We have the right to take you to court in the country you live in.
We send our Skip Bags next working day as standard (UK Mainland) via our carefully selected third party couriers. Orders placed before midday on Friday will be delivered Monday; orders placed after midday on Friday will be delivered Tuesday. There is no courier service available for weekend or Bank Holiday deliveries.
We use a variety of different couriers depending on the delivery destination and although they strive to meet exacting delivery schedules, incidents do sometimes occur causing a delay so it can occasionally take longer.
Though delivery times cannot be guaranteed, we are proud that 99% of orders do arrive the next working day.
For all non-UK mainland orders we reserve the right to change the postage charge
The Skip Bag is very strong but may be weakened if damaged. Check your bag after unpacking it and avoid puncturing or tearing it during use. Do not use the bag to dispose of sharp objects, hot ashes or anything that may penetrate it. The Skip Bag is a single trip bag and will not be replaced.
Do this before you start to fill it. You may not be able to move it later and any attempt to do so may result in you damaging the bag or hurting yourself.
Please bear in mind that the Skip Bag must be left within 4 metres (13 feet) of a public highway and that the highway must be at least 4 metres (13 feet) wide to enable access for the lorry.
Please also note that our lorries will not drive on to block paving due to the risk of damage.
It’s important to be aware that your collection will be carried out by a large lorry. Our standard fleet consists of 26 tonne vehicles, which are about the size of a fire engine. If you have any concerns about access, please contact us for full specification before you place your order as a handling fee may be applied if a collection fails due to access, or we have to collect via one of our specialist smaller vehicles.
The bag must be well clear of any walls, trees, parked cars, overhead wires or anything else that might obstruct the operation of the crane.
You should not place your Skip Bag on public highways, pavements or verges without obtaining prior permission to do so from your local authority. Find out more about obtaining permission here.
Should access to the bag be restricted, there may be a charge incurred to accommodate an alternative collection vehicle. Please contact us for more information.
Distribute your waste and its weight evenly and do not overload or fill the bag above the top edge. Maximum 1 tonne for a Midi Skip Bag and 1.5 tonnes for a Mega Skip Bag. If the bag is overfilled, you will be charged extra.
Due to it’s large size, the Skip Bag can only be filled up to 1/4 full with heavy waste such as bricks and masonry. The Skip Bag is intended for the disposal of large amounts of light, bulky waste such as kitchen units, and care should be taken not to overload the bag. If you are in any doubt, please contact us before purchase!
Please Note: The Skip Bag is intended for the disposal of ordinary household, garden and builders’ waste only. The bag should not be used to dispose of hazardous or specialist wastes. Examples include asbestos, fridges, freezers, batteries, electrical goods and component parts, gas bottles, liquids, chemicals, sprung mattresses and clinical or food waste, upholstered items (with textile or foam upholstery). These are more costly to recycle or dispose of so if we find any of the above in your bag, any surcharges will be passed onto you directly. You should also be aware that failure to declare these wastes or comply with this guidance may put you in breach of UK environmental protection laws. For a list of prohibited items or for further information regarding a particular waste stream, please contact us.
Due to EA legislation, plasterboard cannot be accepted if mixed with other waste streams. We can only collect plasterboard if it is segregated into it’s own Skip Bag. Please contact us on 01952 587 587 if you have any questions regarding the waste in your bag.
We are open Monday to Friday between 8am and 6pm (excluding bank holidays); these hours may be extended during peak season. Be ready to tell us your unique collection ID (if you purchased your bag and collection through our website), if you’ve used a Skip Bag before, your contact details including a daytime telephone number, what’s in your Skip Bag, where your Skip Bag is located, how many Skip Bags and what size are ready for collection, if your road is wide enough for our collection lorry (at least 4 metres), if you think there may be any other access issues and finally, if you need to be there when we collect.
Our prepaid bag and collection service is valid for 6 months from the date of purchase. The price paid at the time of purchase is valid throughout this time frame. If you wish to arrange a collection after this time you may incur a surcharge. There are a handful of postcode areas we are unable to extend this prepaid offer to. For more information call us on 01952 587 587. Cartwrights will aim to collect your bag within 5 working days, starting from the day after your request. This may be extended during peak times (e.g. bank holidays) but we’ll always keep you posted.
Please note that the collection price will be confirmed at time of booking. Price variations may apply in some areas (e.g. remote postcode zones or London congestion area). If you have any concerns regarding your location please contact us before you purchase the bag and we will be able to confirm your collection price.
Make sure that our collection representative can access the collection site at any time between 6am and 9pm seven days a week, even if nobody is there. Please note that we reserve the right to refuse collection if a bag is positioned beyond the reach of our vehicle, our lorry would need to drive onto block paving, the crane operation is obstructed, our collection representative cannot gain access to the site, or if the bag is overloaded, overfilled, damaged or contains anything other than ordinary household, garden or builders’ waste (refer to ‘Filling the bag’ above).
Please advise staff at time of booking of any restrictions that may apply to the collection site e.g. red route network, no parking, no waiting etc.
If collection is unsuccessful for any of these reasons it may not be possible to issue you with a full refund. Please be aware that the Cartwrights fleet are costly to run so for this and environmental reasons we aim to keep mileage to a minimum.
We hope you won’t change your mind, but if you do, you have up to 28 days to return your purchase and request a refund. Simply contact our customer services team and return your Skip Bag to us, unused and in its original packaging. Please note that you will be responsible for the cost of returning the bag. Once received, we will cancel your order and issue a full refund.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you cannot cancel the collection service once it has started. It may be possible to reschedule the collection at Cartwrights’s discretion.
